SkillBuilders: 50 Communication Skills Activities

by Karen Lawson, PhD

Communication is the foundation of all human interaction — and the basis of all training programs. From team building and leadership to customer service and supervisory training, communication is a fundamental skill that should be integrated into all types of training.

Whether communication is being addressed directly or indirectly in your training program, lay the groundwork for skill development with SkillBuilders: 50 Communication Skills Activities. This collection of activities addresses all 3 learning domains (cognitive, affective, and behavioral) and involves participants directly in the learning process through its interactive approach.

Uses for SkillBuilders: 50 Communication Skills Activities

The exercises are basic enough to include in any training program that incorporates communication skills, including those for customer service, sales training, and supervisory skills. A handy applications matrix matches the activities with 8 important communication topics. Many activities have more than one application:

• Communication Awareness
• Delivering Your Message
• Nonverbal Communication
• Communication Conflicts
• Active Listening
• Giving and Receiving Feedback
• Written Communication
• Presentation Skills