28 SIMULARI, SCENARII SI SITUATII PENTRU TRAINING SI EVALUARE

Iata solutia pentru a avea acces imediat la o colectie incredibil de utila si facila de situatii, scenarii si simulari - toate in limba romana sau in limba engleza.

Colectia cuprinde 28 de simulari pe tematica de soft-skills  ca de exemplu: luarea deciziilor, etica, orientare catre clienti, oferire de feedback, negociere, abilitati de vanzare, leadership si altele.

Sunt in totalitate adaptabile si reproductibile, fiecare poate fi o activitate independenta intr-un training, follow up sau intr-un proces de identificare a nevoilor de dezvoltare. Sunt realizate astfel incat sa ajute participantii sa experimenteze si sa invete in urma lor.  Le puteti utiliza in forma in care sunt date sau le puteti adapta rapid. Fiind documente Microsoft Word, adaptarea si personalizarea va putea fi facuta rapid. Ulterior veti da un print ori de cate ori aveti nevoie. Puteti crea chiar si materiale e-learning!

Caracteristici si beneficii:

• 28 simulari usor de utilizat in proiecte de invatare (training, workshop, sedinte, follow up, development center, identificare nevoi de dezvoltare)
  
• materiale reproductibile atat pentru trainer cat si pentru participant
• ghid de utilizare a Simularilor in 5 Pasi
• Ghidul trainerului pentru simulari incorporate in traininguri deja existente sau in e-learninguri

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Tematica simularilor (in limba romana sau in limba engleza) www.resursedetraining.ro

1. Conflict Management – Dealing with Disrespect
2. Customer Service – Fixing a Co-Worker’s Problem
3. Customer Service – Handling a Difficult Customer
4. Decision Making – Equipment Delays
5. Decision Making – Breakfast Innovation
6. Delegation – Choosing Tasks, Choosing Delegates
7. Delegation – Following Up on a Delegated Task
8. Ethics – Hiring with a Conflict of Interest
9. Ethics – Handling the Pressure for Results
10. Giving Feedback – Dealing with Distracting Behavior
11. Giving Feedback – Mostly Positive, with One Correction
12. Giving Feedback – The Reluctant Team Member
13. Giving Feedback – A Safety Near Miss
14. Influence – Winning a Seat at the Table
15. Leadership – Inspiring Action in Tough Times
16. Leadership– Keeping Your Best Employees
17. Negotiation – Working out a Major Service Contract
18. Performance Management – Corrective Action
19. Performance Management – Giving a “Meets Expectations” Rating
20. Presentation Simulation Scenarios
21. Presentation Skills Simulation Model
22. Retail Sales Skills Simulation Model
23. Safety Simulation Model
24. Sales Skills – B2B Services
25. Sales Skills – Vacation Travel
26. Setting Expectations – When Restructuring Changes the Job
27. Service Skills Simulation Model
28. Technical/Job Skills Simulation Model

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