| Product Description | | What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the do's and don'ts of technology, and how to use these advances to further their customer alliances. Further groups will practice learned skills in dealing with difficult situations and making every interaction a positive experience. | | Contact us for reproducible / corporate / open training. | | 
Includes downloadable files for the Instructor Guide, Participant Guide, and PowerPoint Presentation. | |
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| Resurse De Training
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PSIHOLOGIA VANZARILOR IN TURISM, HORECA si SERVICII - Autor & Trainer Mirela Minciu
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LEADERSHIP si MANAGEMENT: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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COMUNICARE: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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Business Games - Jocuri de invatare
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INTELIGENTA EMOTIONALA: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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MANAGEMENTUL CONFLICTELOR SI AL STRESULUI: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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DIVERSITATEA SI HARTUIREA:cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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ACADEMIA NATO: CURSURI PENTRU MILITARI, CIVILI, PRESA, COMANDANTI, MANAGERI, OPERATIVI, INTELLIGENCE, TEHNOLOGII, INGINERI, LOGISTICA
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MANAGEMENTUL TIMPULUI: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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TEAM BUILDING: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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MANAGEMENTUL SCHIMBARII: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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MANAGEMENT DE PROIECT: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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ANALIZA, LUARE DECIZII, REZOLVARE PROBLEME: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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EVALUAREA SI DEZVOLTAREA PERFORMANTEI: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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VANZARE: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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DEZVOLTARE ORGANIZATIONALA: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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CUSTOMER SERVICE: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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NEGOCIERE: kituri, resurse, cursuri, teste, activitati, jocuri
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CREATIVITATE SI INOVATIE: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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COACHING: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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Evaluari de selectie, competente si instrumente HR (180, 360 grade)
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Exercitii pentru Evaluare si Training
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Simulari, Situatii, Scenarii de Business (28)
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Presa
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Arhiva Evenimente, Cursuri, Coaching
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DEKON a devenit partener HRDQ
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