SIMULARI, SCENARII SI SITUATII PENTRU TRAINING SI EVALUARE

Iata solutia de a avea acces imediat la o colectie incredibil de utila si facila de situatii, scenarii si simulari - toate in limba romana sau in limba engleza.

Colectia cuprinde 24 de simulari pe tematica de soft-skills  ca de exemplu: luarea deciziilor, etica, orientare catre clienti, oferire de feedback, negociere, abilitati de vanzare, leadership si altele.

Sunt in totalitate adaptabile si reproductibile, fiecare poate fi o activitate independenta intr-un training. Sunt realizate astfel incat sa ajute participantii sa experimenteze si sa invete in urma lor.  Le puteti utiliza in forma in care sunt date sau le puteti adapta rapid. Fiind documente Microsoft Word, adaptarea si personalizarea va putea fi facuta rapid. Ulterior veti da un print ori de cate ori aveti nevoie. Puteti crea chiar si materiale e-learning!

Caracteristici si beneficii:

• 24 simulari
• materiale reproductibile atat pentru trainer cat si pentru participant
• ghid de utilizare a Simularilor in 5 Pasi
• Ghidul trainerului pentru simulari incorporate in traininguri deja existente sau in e-learninguri

Tematica simularilor (in limba romana sau in limba engleza) www.resursedetraining.ro

1. Conflict Management – Dealing with Disrespect
2. Customer Service – Fixing a Co-Worker’s Problem
3. Decision Making – Equipment Delays
4. Decision Making – Breakfast Innovation
5. Delegation – Choosing Tasks, Choosing Delegates
6. Delegation – Following Up on a Delegated Task
7. Ethics – Hiring with a Conflict of Interest
8. Ethics – Handling the Pressure for Results
9. Giving Feedback – Dealing with Distracting Behavior
10. Giving Feedback – Mostly Positive, with One Correction
11. Giving Feedback – The Reluctant Team Member
12. Influence – Winning a Seat at the Table
13. Leadership – Inspiring Action in Tough Times
14. Leadership– Keeping Your Best Employees
15. Negotiation – Working out a Major Service Contract
16. Performance Management – Corrective Action
17. Performance Management – Giving a “Meets Expectations” Rating
18. Presentation Skills
19. Retail Sales Skills Simulation Model
20. Sales Skills – B2B Services
21. Sales Skills – Vacation Travel
22. Setting Expectations – When Restructuring Changes the Job
23. Service Skills Simulation Model
24. Technical/Job Skills Simulation Model